Refund policy

Cancellation policy (right of withdrawal)

Right of withdrawal

The term "Rücktrittsrecht" commonly used in Austria corresponds to the term "Widerrufsrecht" used in Germany and in the Consumer Rights Directive. Both terms refer to the right of withdrawal described below.

No right of withdrawal
There is no right of withdrawal for goods made to the customer's specifications or clearly tailored to personal needs.
There is no right of withdrawal for goods that can spoil quickly or whose expiry date would quickly be exceeded.
There is no right of withdrawal for leisure services (e.g. workshops, cuppings and other events) that are provided on a date specified at the time the contract is concluded.

Expiry of the right of withdrawal
For goods delivered sealed that are not suitable for return for health protection or hygiene reasons (e.g. food such as coffee in sealed packaging), the right of withdrawal expires if the seal has been removed after delivery.

Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days

• for a contract for the sale of goods, from the day on which you, or a third party named by you who is not the carrier, take possession of the goods – for several goods in one order that are delivered separately, of the last item;
• for a contract for the regular delivery of goods (coffee subscription), from the day on which you, or a third party named by you who is not the carrier, take possession of the first goods;
• for a contract for services (e.g. workshops without a fixed date) or for vouchers, from the day the contract is concluded.

To exercise your right of withdrawal, you must inform us

Kaffemik GmbH
Zollergasse 5/2, 1070 Vienna, Austria
Phone: +43 660 2712997
Email: coffee@kaffemik.live

of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email). You may use the model withdrawal form below, but this is not mandatory.

You can also exercise your right of withdrawal online using the "Withdraw from contract" function at www.kaffemik.live/en/pages/widerruf-formular. If you use this online function, we will promptly send you a confirmation of receipt on a durable medium (e.g. by email) with information on the content of the declaration of withdrawal and the date and time of its receipt.

To meet the withdrawal deadline, it is sufficient for you to send your notice of exercising the right of withdrawal before the withdrawal period expires.

Consequences of withdrawal
If you withdraw from this contract, we will refund all payments we have received from you, including delivery costs (except for the additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received notice of your withdrawal from this contract. We will use the same means of payment that you used for the original transaction for this refund, unless expressly agreed otherwise with you; in no case will you be charged any fees for this refund.

We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us (Kaffemik GmbH, Zollergasse 5/2, 1070 Vienna, Austria) without undue delay and in any case no later than fourteen days from the day on which you inform us of your withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired.

You bear the direct costs of returning the goods.

You are only liable for any loss in value of the goods if this loss in value is due to handling of the goods that was not necessary to examine their nature, characteristics and functioning.

If you have requested that the services begin during the withdrawal period, you must pay us a reasonable amount corresponding to the proportion of the services already provided up to the time you inform us of the exercise of the right of withdrawal with regard to this contract, compared with the total scope of the services provided for in the contract.

Model withdrawal form

(If you wish to withdraw from the contract, please complete this form and return it.)

To
Kaffemik GmbH
Zollergasse 5/2, 1070 Vienna, Austria
coffee@kaffemik.live

I/We (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

Ordered on (*)/received on (*)
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only if this form is submitted on paper)
Date

(*) Delete as appropriate.